CR poll asks about any problems faced. Phone didn’t connect to the multimedia unit? That’s a problem.
Not saying MB quality hasn’t changed but given the large feature set the problem surface area is also very large. More opportunities for owners to find issues.
By comparison, Lexus uses tried and tested old technology to the point it’s boring to own. But it’s super reliable.
2nd thing not captured here: not all car models are equal. The lower end Mercs and other premium manufacturers models aren’t built to the same standards by my experience. There’s a difference in quality of a German car made in Germany and a German car made in Mexico. The higher end models used to be made in Germany (not sure if that’s still the case).
All of this affects this rating. You might be fine buying an E class but the experience of owning a CLA might be shit.
Not saying MB quality hasn’t changed but given the large feature set the problem surface area is also very large. More opportunities for owners to find issues.
By comparison, Lexus uses tried and tested old technology to the point it’s boring to own. But it’s super reliable.
2nd thing not captured here: not all car models are equal. The lower end Mercs and other premium manufacturers models aren’t built to the same standards by my experience. There’s a difference in quality of a German car made in Germany and a German car made in Mexico. The higher end models used to be made in Germany (not sure if that’s still the case).
All of this affects this rating. You might be fine buying an E class but the experience of owning a CLA might be shit.